Southwest Airlines CEO Bob Jordan released an apology to stranded travelers as the beleaguered airline continues to grapple with what US Transportation Secretary Pete Buttigieg has referred to as a complete “meltdown” of the system. In all, Southwest has canceled more than 15,700 flights since winter weather began disrupting air travel on December 22.

(SOURCE) https://www.cnn.com/videos/business/2022/12/28/southwest-airlines-ceo-bob-jordan-flight-cancellations-apology-cnntm-vpx.cnn